Job Description

Job Description

Job Description

Join Our Team as an IT Assistant.

Bethany for Children & Families is looking for a detail-oriented, tech-savvy IT Assistant to keep our systems running smoothly and support staff across the agency. If you’re passionate about problem-solving, teamwork, and helping others, we’d love to meet you!

Salary: $20.00 - $21.63 Per hour

We believe in taking care of our team so they can take care of others. That’s why we offer:

• Vacation time that grows with you — earn up to 80 hours your first year, and up to 160 hours after.
• Sick time you can count on — earn up to 96 hours each year.
• 11 paid holidays every year.
• 403(b) retirement plan with 8% employer contributions upon meeting eligibility.
• Choice of two health plans (one with an HSA + employer contributions).
• Dental insurance .
• Vision insurance (100% employer-paid).
• Group Life and AD&D insurance included.
• Options for extra voluntary coverage. 
• Educational Aid program to support your professional growth.

As our IT Assistant, you’ll be the go-to person for staff tech support and system upkeep. 

Responsibilities include:

• First-level tech support (phone, email, in-person)
• Installing and maintaining hardware, software, and networks
• Monitoring systems, backups, and security
• Setting up user accounts, permissions, and passwords
• Troubleshooting hardware, software, and connectivity issues
• Training staff on proper use of equipment/software
• Maintaining IT inventory and documentation
• Coordinating with external IT firm on upgrades and projects
• Supporting IT portions of onboarding new staff
• Staying updated on industry trends and AI technology
• Assisting with other operational support duties

Why Join Us?

At Bethany for Children & Families, you’ll be part of a mission-driven team dedicated to strengthening families and supporting our community. We’ll give you the tools, training, and support you need to succeed and grow.

IT Assistant Qualifications:

• Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Experience as an IT Assistant, Help Desk Technician, or similar role
• Knowledge of Windows/Mac OS, Microsoft Office Suite, Outlook 365, and Active Directory
• Understanding of networks, routers, firewalls, and antivirus systems
• Strong troubleshooting and multitasking skills
• Excellent communication and interpersonal abilities
• Ability to prioritize tasks independently or within a team
• Meet all regulatory requirements for Child Welfare Agencies (background checks, CANTS/Iowa Registry clearance, DCFS driver certification if applicable)
• Ability to lift up to 50 lbs

Bethany for Children & Families is an Equal Opportunity Employer. We’re committed to diversity and creating a welcoming environment for all backgrounds and identities.

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